top of page


If you are having trouble with your water feature, check this quick and easy trouble-shooting guide first.  It may be something minor that you can easily fix yourself, rather than incurring a fee for a service call.  If you are still having problems, call Back to Nature Ponds to schedule a service call. 


What do I need to keep in mind about the placement of my pond?


  • Plan your pond so that you can easily add a waterfall or a second pond in years to come.  Most new pond keepers continue to improve and grow the size of their ponds from year to year.

  • A pond deeper than 18" is considered a pool in many municipalities. This will require the yard to be fenced.

  • Place the pond away from where run-off flows. Run-off could deliver fertilizers and other toxins to your fish.

  • Install a GFI outlet near the pond to avoid cords across the lawn and electrocution.


My water level gets really low in the summer. Why?


Generally this occurs because of direct contact with sunlight. When your water level is being affected only in the summer, this means that your water is evaporating due to the heat. To counteract this, keep an eye on your pond, and top off your pond as needed with a hose.  You can also opt to install an automatic water fill valve to handle this maintenance task for you. 


If your water level is changing all year round, then this is probably caused by a leak in your pond. If you have a liner pond, a good solution is to figure out where the leak is, and repair it.


I think my pond is leaking.  What do I do?


If you notice you have to add water on a daily basis, or hear the "hissing" of your water fill valve constantly running (after properly setting the water level), you may have a leak, most of which occur along the perimeter of the waterfall and stream. These leaks are generally due to the ground settling which causes the water to trickle over the edge of the liner. These leaks can be easily fixed.


  • Check the perimeter of the pond, waterfall, and stream for any areas that are wet. This is usually a good indicator that water is leaking over the liner.                                                                       

  • Check to make sure any slow moving sections of the stream/waterfall have not become obstructed by leaves, plants, or other debris. This can cause the water to back up and leak over the edge of the liner.

  • Once you have found the leak, pack additional soil under the liner to raise the edge above the water level. Hide the exposed liner by replacing the gravel and add mulch.

  • If you have plants growing in your waterfall filter, it is common for their growth to displace the water, causing it to flow over the back side of the filter. Simply remove enough of the plants to lower the water level.

bottom of page